Keeping your phone number, mailing address and email address up to date in Blueprint Portal helps you get more value from your health plan. It ensures you receive important health plan updates, benefit information and other communications.
How to update your communication preferences
Go to Blueprint Portal and sign in with your username and password. If you do not have an account, create one. If you need help signing in, use the Forgot Password option or contact support.
Select the profile icon, usually found in the top-right corner of the page or app, then choose Settings.
On the Profile page, review your email address and phone number.
Go to Notification Preferences to choose how you want to receive digital communications, including emails, texts and paperless EOBs (explanations of benefits).
Turn on the communication options you want. Your preferences will save automatically, and you will see a confirmation message on the screen.
Troubleshooting tips
Need help? Watch our videos on YouTube for step-by-step instructions.
Not receiving messages? Check that your email address and phone number are correct and that your preferences have been saved in the Blueprint Portal.
Still missing emails? Be sure to check your spam folder for emails from us and move them into your inbox.
Need more help? Call the customer service number on the back of your member ID card for assistance.
Taking a few minutes to update your personal information and your notification preferences can help you stay informed and avoid missing important updates from your health plan.
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