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The importance of care for mental health and substance use disorders

  • April 14, 2025

Why regular provider visits and follow-up care matter

We encourage all of our members to take good care of their physical and mental health. For our ARHOME (Arkansas Health & Opportunity for Me) members, we offer a program called Blue Wellness Rewards that provides incentives for healthy lifestyles. When you have a mental health diagnosis or substance use condition, it is important for you to keep all scheduled appointments and follow-up visits with your provider. You should also see your behavioral health provider within 30 days if you have been in the hospital or emergency room. They need this information to help you get better and stay healthy.

Incentives:
  • You can earn $50 in Blue Wellness Rewards by getting mental health or substance use disorder treatment and seeing your provider again within the same year.
  • You can also earn $100 in Blue Wellness Rewards by having a follow-up visit within 30 days after an emergency room visit for substance use disorder.

Taking medicine regularly

If a provider or pharmacist gives you medicine for your mental health, it is important to take it as directed. The ARHOME team offers rewards for using tools to help you remember to take your medicine.

Getting help anytime with Teladoc

Teladoc Mental Health Complete can help you get mental healthcare, even after regular provider hours. Teladoc offers virtual visits with professionals and coaches and self-guided resources that are available anytime.

24/7 phone support with Lucet

Lucet offers phone support to help you after a hospital stay. Call 877-801-1159 for more information. In a behavioral health emergency call 911 or 988.

Behavioral health case management

Behavioral health case management helps people get extra support between provider visits. You can call 800-225-1891.

Overcoming barriers

Some people face challenges like not having enough food, transportation, or housing. The ARHOME team helps find resources to overcome these barriers so everyone can get the mental healthcare they need.

By following these tips and using these services, people with mental health challenges or substance use disorder can live healthier, happier lives.

Update your contact information

To get important updates about your health insurance and benefits, update your phone number, mailing address and email address with the Arkansas Department of Human Services (DHS). You should update your details if you:

  • Move to a new place or get a new phone number or email
  • Find out you’re pregnant
  • Need to renew your health insurance

You can update your info by: