ArkansasBlue Welcome Centers deliver personal service when it matters most
- October 8, 2026
P. Glee Thompson of Springdale meets retail sales representative Michael McLaughlin at the Welcome Center in Fayetteville.
Since 2010, ArkansasBlue Welcome Centers have created a unique experience for customers and communities throughout the state. They offer face-to-face guidance on health insurance options, help with complex coverage issues and can lend a compassionate hand during some of life’s most challenging moments.
Our seven Welcome Centers are in Fayetteville, Fort Smith, Hot Springs, Jonesboro, Little Rock, Pine Bluff and Rogers. And while the fall Open Enrollment period is often the busiest time of year, our 50-plus Welcome Center representatives assist new customers and existing members year-round.
“People come to the Welcome Center not just to buy a policy,” said Niki Nickell, manager of the Fayetteville Welcome Center. “They come here for clarity.”
When questions arise or life circumstances change, nothing replaces the experience of sitting down with a real person who is ready to help. Customer reviews highlight just how meaningful that personal connection can be. Just read some of our recent Google reviews:
“I had a great experience working with Teheava Jackson at the ArkansasBlue Welcome Center in Rogers. … Fantastic customer service!”
– Paula Hardig
Teheava Jackson
“Ivana Sanchez at the ArkansasBlue Welcome Center in Rogers was very professional and kind. She reviewed all the options to help us, and, in the end, we found the perfect plan for our needs. Thank you, Ivana!”
– Esme Venegas
Ivana Sanchez
“I can’t say enough good things about Rebecca Sairls at the ArkansasBlue Welcome Center in Jonesboro. She is incredibly helpful, compassionate and truly puts her customers’ best interests first. … In an industry that can be confusing, Rebecca makes the entire process easy and stress-free. Her professionalism, knowledge and kindness are unmatched.”
– Angel St. Pierre
Rebecca Sairls
“Mrs. Kathy Chanthavy at the ArkansasBlue Welcome Center in Fort Smith was a tremendous help in getting my medical coverage for school. She truly is a blessing. … The process was quick and easy.”
– Pedro Diaz
Kathy Chanthavy
Connections that last
P. Glee Thompson of Springdale has been an Arkansas Blue Cross member since 1999. When she adopted her three grandchildren and became responsible for their healthcare needs, her local Welcome Center in Fayetteville became an invaluable resource.
Thompson found a trusted partner in retail sales representative Michael McLaughlin.
“Certain people have been placed in my life to help,” Thompson said. “If I didn’t have Michael to come to every October, I couldn’t manage on my own. I’ve shed tears in his office, and he’s comforted me. He’s been a Godsend for me.”
Today, McLaughlin is listed in Thompson’s phone contacts in three different places, and she continues to keep a standing appointment with him every October.
“I know that, without a doubt, I will be seeing her every year when the leaves turn orange,” McLaughlin said.
Learn more about Thompson’s story and hear three other inspiring stories from Arkansans whose lives have been touched and improved through the support they received at an ArkansasBlue Welcome Center here.
Every day, Welcome Center employees hear stories like these as they help Arkansans navigate healthcare decisions, solve problems and find peace of mind during important moments in their lives. Watch and hear our employees read Google reviews from customers who shared how they were helped, guided, assisted, advised and counseled during their visits to our Welcome Centers.
“Sitting across from someone, listening to their stories, finding the best solutions for their needs and meeting them on a personal, human level is what sets our representatives in these Welcome Centers apart,” said Lynnell Logan, manager of ArkansasBlue Retail Markets.
P. Glee Thompson